Refund Policy
1) If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2) Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
3) Shipping costs, which are the cost of shipping the product, will be paid by the seller.
4) Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5) The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.
6) If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE FOR THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, with the shipping costs being borne by the BUYER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The Buyer shall inspect the goods/services subject to the contract before receiving them; and shall not accept from the cargo company damaged and defective goods/services such as crushed, broken, torn packaging, etc. The goods/services received shall be deemed to be undamaged and intact.
RIGHT OF WITHDRAWAL:
BUYER accepts and declares that he/she cannot use this right after making the payment for the order placed through the site.
SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:
TITLE: SORB FOOD AND BEVERAGE INDUSTRY AND TRADE JOINT STOCK COMPANY
ADDRESS: Ulus Mah.Şehit İbrahim Akpinar Cad.Volkan Apt.No:6/A Beşiktaş/ İstanbul
Email: info@sorb.co
DEFAULT EVENT AND ITS LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that in case of default in case of payment transactions made by credit card, the cardholder will pay interest within the framework of the credit card agreement between the bank and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees from the BUYER and in any case, in case the BUYER defaults due to his debt, the BUYER accepts that he will pay the loss and damage suffered by the SELLER due to the delayed payment of the debt.
PAYMENT AND DELIVERY
You can make a single online payment with any credit card on our website. In your online payments, the amount will be deducted from your credit card at the end of your order.